Return Policy

Refund Policy

At Ancient Wisdom, we are committed to delivering excellence to our valued customers. As a small company with a dedication to quality, we want you to have a smooth and satisfying shopping experience. Please read our refund policy to understand how we handle returns and refunds.

Our Commitment to Excellence:

We take immense pride in crafting each product with care and precision. If, in any unfortunate case, your received product is defective or damaged, we will gladly provide you with a replacement free of charge. Our commitment to excellence extends to ensuring your satisfaction with every purchase.

Custom Crafted for You:

Every product at Ancient Wisdom is uniquely crafted under demand, and we understand that sometimes issues may arise. If you receive a product that is defective, please contact our customer support within 14 days of receiving the item. We'll work swiftly to provide you with a new, impeccable product.

Size Matters:

We craft our products under demand, which makes it challenging for us to accommodate size-related exchanges. To ensure you order the correct size, we recommend referring to our size guide before making your purchase. Unfortunately, we cannot cover size-related issues under our excellence warranty.

Initiating a Return:

If you believe you're eligible for a replacement due to a defective product, please reach out to our customer support team at hello@ancientwisdom.shop within 14 days of receiving the item. Our team will guide you through the process and ensure that your concerns are addressed promptly.

Non-Defective Returns:

For non-defective items, such as sizing issues, we're unable to provide a refund or replacement. We encourage you to carefully review our size guide before making a purchase to avoid such situations.

Shipping and Handling:

In the case of a defective product replacement, we will cover the shipping costs. For non-defective returns, customers are responsible for return shipping and handling fees.

Cancellation Policy:

Given the custom nature of our products, cancellations are accepted within 24 hours of placing an order. After this time, cancellations are subject to a cancellation fee.

At Ancient Wisdom, we are dedicated to your satisfaction and will always strive to address any concerns you may have. Your trust in our commitment to excellence is greatly appreciated.